10 Jul 2022

Pixl8 platform news

The Product team has been busy working on updates to payments and subscriptions features in our platform - ones which will make life even easier for admins and members.

Automatic refunds

We’ve been working really hard on how refunds work on our platform. Now, when a refund request is received, payments can be automatically refunded back to a member's direct debit or credit card via Opayo (formerly SagePay) or Stripe.  Credit notes are generated in Xero, keeping accounting up-to-date.

Pro-rata payments

It’s now easy to work out what a member should pay when they join at any time of the year as their pro-rata subscription fee is automatically calculated on application. 

In addition, if they join near the end of a month and you want to roll payment for a few days into a first payment the following month, you can do so.

This automation extends to payment instalments - ensuring pro-rata payments are correctly calculated - whether paid as a one-off or spread out over time.

These changes will make payments easier for members and organisations as well as reduce transaction fees by streamlining payments needed.

In other news, Apple Pay & Google Pay is now supported in Stripe - giving more ways to pay.

Personalised subscriptions

We’ve given admins the ability to set whether members subscriptions should automatically renew or not.

For example, after a student graduates they may need to move to a post-graduate or full membership subscription. Now their membership subscription journey can be personalised to them. When they come to renew, admins can assess whether they should still renew as a student or move to a different subscription level.

This feature gives membership teams the ability to create subscriptions tailored to individuals when they join. This includes setting price levels, payment plans and when renewals are due.

The aim is to make subscriptions easier to manage, more flexible and more personal to members. 

Ongoing optimisations

As always, we continue to work on incremental improvements in all areas of the platform to make life easier for admins and improve members’ experience. More on these next time.

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