Having a strong relationship with your tech partner is essential for delivering continuous improvement that optimises your platform and keeps enhancing your online experience. However, what does a ‘good’ partnership look like and where do you start? Here are the key questions you should consider which will help you find the right tech partner and develop a great relationship:
Are you a good fit for each other?
- Think about whether your potential partner complements your organisation's needs and strengths. Consider if they can bridge any skill or resource gaps, especially if you're considering a bigger solution. And don't forget about working styles—finding harmony in how you collaborate is just as crucial as technical capabilities.
Can you have honest conversations?
- Transparency is key. It's essential to openly discuss capabilities, resources, and budget constraints. Start with a realistic assessment of your budget and set achievable goals. Remember, your partner should act as a trusted advisor, guiding you towards what's truly necessary for success.
Are you clear about responsibilities?
- Clarity is crucial. Establishing who does what early on—from data migration to testing and training—prevents confusion down the line. Make sure everyone is on the same page about expectations during implementation and beyond. Clear communication is the key to success.
"The B word - budget"
- A good tech partner will help you make the most of your resources strategically. Understanding Budget expectations allows Partners with different levels of solutions to best fit. Sharing your budget builds trust and enables better planning.
- When it comes to your annual budget, have you factored in all the ongoing activities required to keep your platform at peak performance? These include upgrades, additional support time, annual pen tests, updating your UAT environment and more.
Planning your future - together
- Regular check-ins and strategic assessments with your tech partner keep you focused on enhancing your platform. Together, you should develop a roadmap that prioritises initiatives aligned with your organisation's vision, which will boost member engagement and loyalty. Plus, make sure you schedule those annual tasks that will keep your continuous improvement journey on track.
A good partnership involves clear communication, collaboration, problem-solving and planning together. With the right partner, you will make continual progress in your journey to digital excellence.
Want to know the secrets to successful continuous improvement? Download our guide below:
